Terms & Conditions
The term ‘Huge Rugby', ‘SUFTUM, “ The Ulster Rugby Store”, “Ulster Rugby Shop" or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 20 Church Street, Ballymena, Co.Antrim, N.Ireland BT43 6DE. Our Company registration number is NI620060. The term ‘you’ refers to the user or viewer of our website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
You may not create a link to this website from another website or document without Huge Rugby's prior written consent.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of Northern Ireland, England, Scotland and Wales.
We must receive payment of the price of the products and the delivery charges before we can accept your order. Huge Rugby reserves the right to restrict the number of products you may order and to refuse any order. If you have provided us with your email address you will receive an email from us confirming that we have received your order, this may fall into spam folders etc. This email is sent automatically and does not mean that we have accepted your order. We will notify acceptance of your order by sending an email to you stating that your order has been accepted and despatched. Otherwise, our acceptance of your order takes place upon delivery of the products. Only when we have accepted your order is a binding contract created between us.
Our prices are set out on our website in Pounds Sterling and are inclusive of United Kingdom-rated VAT where applicable. Huge Rugby is not responsible for additional taxes that may occur after payment to Huge Rugby. You the customer are responsible for the disclosure and payment of any import duties or other taxes which apply in the country to which the products are delivered. Prices remain in force until we publish new prices on our website. Delivery charges may apply and are displayed during the order process.
Our website allows prices to be viewed in our currencies via the currency tool in the top right of our website site. Although the current exchange rate for these currencies is updated daily, the prices shown are only a guide. All orders will be charged in Pounds Stirling as shown on your order confirmation. We can not be held responsible for any differences to the exchange rate between the time of purchase and the time the payment is completed.
Whilst we try to ensure that all prices on our website are accurate, mistakes can sometimes occur. If we discover an error in the price of products you have ordered we will contact you as soon as possible and give you the option of either reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as being cancelled. If the order is cancelled, we will refund any money, which we have taken from you.
We reserve the right to change our prices.
Availability & Sizing
All orders are subject to availability of products. If the products you order are not available for whatever reason we will notify you (where possible) and, if we have received the price and the delivery charges of the unavailable products, we will refund them to you within 30 days of your order unless you agree to a longer period.
Unless stated, the sizes are listed in UK Sizing format. To help translate your size, please use the Size Chart tab on every product. Please not note. Size charts are only a guide from manufacturers. For precise measurements etc, please contact us and we will be happy to provide you precise measurements.
Our aim is to dispatch all orders on the day they are placed (where possible) Our ultimate aim is to get your order delivered within 5 working days of receipt of payment to addresses within the United Kingdom & Ireland and within 10 working days of receipt of payment to all other addresses (Please allow up to 28 working days for delivery). All delivery times stated on the site are stated in 'working days'. Many products require a signature when delivered. If products are returned to us as undeliverable we shall attempt to contact you to arrange re-delivery. This will incur an additional postage charge. If we are unable to contact you we will refund the price of the products only. The original postage charge cannot be refunded due to administrative costs. Once the products are delivered they will become your risk and we will not be liable for any subsequent damage, loss or destruction to them.
Please note that missing parcels to UK addresses cannot have a claim started until 15 working days after date of dispatch. For overseas orders, a claim cannot be started until 25 working days have passed since the date of dispatch.
Whilst we sympathise, we are unfortunately unable to offer any refund on missing parcels until Royal mail have deemed the parcel to be lost. This can take up to 28 working days from the date of claim.
We host some 'Club & School Shops' on our website. Often these items are produced on demand and therefore have a slightly longer dispatch and delivery time. These goods are also not eligible for voucher codes. Please allow up to 14 Days for Club Shop orders.
Right of Cancellation
The United Kingdom's Distance Selling Regulations 2000 provide you with a right to cancel your order for products at any time up to the end of the seventh working day following the day after the day on which you received the products. You do not need to give us any reason for cancellation.
If you wish to cancel your order please write to us at Customer Services, Huge Rugby Ltd, 20 Church Street, Ballymena, Co.Antrim, BT43 6DE with details of your cancellation. If you have already received the products you must carefully repackage and return them to us. For products to be returned from within the United Kingdom, they must be addressed to:
SUFTUM | Huge Rugby Ltd
20 Church Street
Until you have returned the products to us, you must keep them in your possession and take reasonable care of them. We will credit the price of the cancelled products. Please note that any carriage charges already incurred by Huge Rugby at the point on cancellation will not be credited.
6. Returns Policy
In addition to the right of cancellation in condition 5 above, we operate a Returns Policy. If for any reason you are not satisfied with any products bought from this website you may return them to us within 28 days of purchase for a refund or exchange. All items must be returned 'as sold': in resalable condition, unworn, in original packaging with all swing tickets attached. Refunds can take up to 14 days to be processed. If a returned item fails to meet one of these requirements we cannot accept the item back. You can find the returns form enclosed in your order or it can be downloaded here. Please complete the appropriate section so we know what action to take.
Please note personalised good using the 'My ID Free' Service can not be refunded or exchanged. Please see point 14 on this page for further information.
Read our full return policy above.
When returning an item for an exchange or refund we are unable to reimburse the return postage charge.
To return a product under this Returns Policy please send the item to:
SUFTUM | Huge Rugby Ltd
20 Church Street
You must provide us with the original invoice, despatch note or other proof of purchase.
Faulty / Defective goods
If the manufactures recommended cleaning instructions are followed and the product has been used for its intended purpose, generally almost all faults will appear within the first 3 months after purchase. For this reason you may return any faulty item up to 3 months after the date of purchase. This product would then be professionally inspected for any faults of manufacture and a judgement made. If the damage to the product is deemed accidental damage/wear and tear, the product will be returned to the customer. If the inspection reveals any fault of manufacture then the product will be exchanged for new replacement product or fully refunded. If a product is deemed faulty, we will re-emburse you with reasonable costs of your return shipping charge if you include a receipt.
Under extreme circumstances, providing the product does not show excessive wear or neglect, a product may still be defective after 3 months of purchase. You may therefore return the item for an assessment by one of our specialists. These products may take longer to evaluate as often the manufactures approval or intervention is needed. Unfortunately, after this period of time, any products that are sent back to us for an inspection are done so at the customers own risk. We can not guarantee to be able to offer any refund or replacement on products returned to us after this period of time.
We evaluate each returned faulty product professionally and as quickly as possible with an aim to keep every customer satisfied with the highest level of customer service possible.
Please note: all faulty goods must be clean, dry and free from dirt and mud; we will not process any return we deem to be too dirty or wet.
If products we deliver to you are not as ordered or are damaged, defective or of incorrect quantity you should contact us within 7 days of delivery. We will replace the incorrect, damaged or defective products or make good the shortfall in quantity or, at our option, credit the price and delivery charges of those products to you.
If you do not receive products ordered you should notify us within 28 days of the date of your order. We will deliver the products ordered or, at our option, credit the price and delivery charges of the non-delivered products to you, or if we have not accepted your order and have been unable to contact you, we will notify you of the reason for non-acceptance.
Nothing in these Terms and Conditions shall be construed to exclude or limit any rights you may have as a consumer to the extent that such liability and rights may not be excluded or limited under applicable statute or law.
If any of these Terms and Conditions are unenforceable it shall not affect the enforceability of the rest of these Terms and Conditions.
- No Variation or Representation:
Nothing said by our sales personnel shall amount to a variation of these Terms and Conditions or a representation about the nature or quality of our products.
We take all feedback very seriously and aim to deal with complaints as quickly and effectively as possible.
For complaints relating to orders placed through our website please write to our Customer Services Department to assist us in dealing with your complaint, please detail all aspects of the complaint, your order number and your contact details.
Customer Service Department, Huge Rugby Ltd, 20 Church Street, Ballymena, Co.Antrim, BT43 6DE
We aim to conclude our investigations as soon as possible after receiving the initial complaint. A likely timescale for resolution will be provided upon request, but this timescale will be dependant upon the specific nature of the complaint.
- Third Party Rights:
We may transfer our rights under the contract, but otherwise nothing in these Terms and Conditions shall give any person who is not a party to the contract any benefit or any right to enforce any of the terms of the contract.
- Governing Law and Jurisdiction:
The Courts of Northern Ireland shall have exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with this website including orders for goods. By accessing this website you agree to submit to Northern Ireland law.
- Safety Warning
Physical activities can be hazardous. The selection and use of suitable equipment requires skill, and you should ensure you are appropriately equipped and trained. In the interests of your safety and the safety of others, you should also ensure that you are properly trained in the techniques you will need to employ in pursuit of your chosen activity. We recommend that you seek and take the advice of a suitably qualified person before purchasing your equipment. Once purchased, the equipment should only be used in accordance with the manufacturers’ instructions and should likewise be inspected before use and properly
- Customised and personalised orders - " My ID Free "
By customising a product you are aware and agree to the below
Please allow up to 5-7 working days for dispatch on all personalised items.
Once an item that has requested "My ID Free" by entering details into the personalistion box at the checkout has been picked it can not be changed or cancelled.
Due to the customised nature of a these products, we are unable to offer any refunds or exchanges on any personalised items.
Please ensure that names and numbers are correctly spelt at the time of ordering.
Huge Rugby cannot accept any responsibility for incorrect sizes ordered once shirts have been personalised.
If you are unsure on the size of the item, please refer to our online size guide for full details or contact
our customer service team on Live Chat or by telephone +442825645371.
Sizes of items can differ greatly between brand and style. Huge Rugby can not be held responsible for these
variations in size and additional sizing information is included where possible.
It is the customers responsibility to ensure that personalisation spelling & the specific product sizing will be suitable.
Any exchange or refund offered on a product due to perceived mis-sizing is at the absolute discretion of Huge Rugby
Our shirt personalisation service only uses unofficial heat pressed numbers. No official numbers are used. The personalistion process involves a heat transfer process and while the majority of products react well with this process some products (plastic/synthetic materials) may have some aesthetical change such as a 'shine'. This is purely superficial and will have no affect on the products performance so therefore cannot be deemed as 'faulty'. My ID Free is a free service and is applied at the consumers own risk in full knowledge that there may be some slight aesthetical changes to the product. For all items that utilise the 'My ID Free' service must adhere to strict washing and care instructions. There is no guarantee that the applications will remain on the product for 'life' but with careful care and maintenance this can be prolonged throughout the products lifecycle. We cannot be held responsible if ID on boots becomes damaged or comes off as a result of 'wear & tear'. Personalised items must be washed below 40c, not tumble dried and no direct heat applied to the 'ID'. For boots, no direct washing over the "ID" area. Soft cloth only.
Huge Rugby Ltd reserve the right to refuse ID of crude or offensive messages. Certain products have different sized personalistion areas so requested names, initials etc may not always be possible (too big etc) for that area. We will communicate these issues if they arise via email.
Positioning, size and colouring of personalisation on items may vary depending on the size, style and colour of the item. Huge Rugby Ltd reserve the right to utilise our knowledge in expertise in the postioning, colouring and sizing of the personalistion detail. If you would like to explicitly determine the postioning, colour or font of personalistion please provide us with this information at the time of the order.
This does not affect your statutory rights.
- Competition Terms
Please read the below terms and conditions before entering any social media competition: The winner of the competition will be selected at random. Winners will be expected to respond within a 4 hour time-frame unless otherwise stated within the competition on social media. If the winner of the competition hasn't responded within 4 hours, Huge Rugby reserve the right to remove them from the competition. No cash alternative will be offered The Huge Rugby.com giveaway is not open to employees of Huge Rugby.com Limited or its affiliated companies, their families, agents or anyone professionally connected with the Huge Rugby.com giveaway Promoter: Huge Rugby Limited, The Promoter will use any data submitted by entrants only for the purposes of running the Huge Rugby.com prize draw giveaway. The Promoter has the right to change content without prior notice top the customer and cannot be held responsible for any errors Huge Rugby reserves the right to withdraw any competition if circumstances arise beyond their control. Huge Rugby disclaim any responsibility for lost entries, delays or errors via the Internet or the registration of incorrect, incomplete or inaccurate information whether fault of the participant or by the malfunction of any equipment or technical problem or by any other technical or administrative error. Huge Rugby reserve the right to remove any entries deemed to be anti religious, racist, sexual references, generally offensive etc. By entering this competition you agree to be legally bound by these terms and conditions.